سياسة المتجر

Return conditions: 1) The customer is allowed a seven-day option period from the receipt of the goods, as stipulated by the system. 2) The customer is granted a free trial (approximately 2 grams) to verify if the scent suits them. When exceeding this amount, the full deficiency and the trial value will be deducted. 3) Returns are not allowed if usage exceeds 10% of the oud weight or 15 grams, whichever is more. 4) For returning the oil, it must be tested with a dot on fabric, and oud oil cannot be returned if it exceeds a dot, or has been applied to the skin, or divided. 5) The customer has the right to exchange or return goods on the condition that the product remains in good condition, the attached tags are not removed, the original packaging is intact, and undamaged. 6) During return, contact customer service to send the return slip, so the customer can ship the product, and upon receipt of the product and its compliance with the conditions, the purchase amount will be transferred minus the shipping costs both ways. In all cases (meaning if shipping was free at purchase, the customer bears the cost upon return). 7) Shipping is free for exchange or return if the items sent to the customer contain an error or a significant defect. 8) Orders are shipped after the order value is entered into the Oudkum website account, and they will be delivered to you according to the method chosen on the website. 9) All orders are shipped and delivered to the customer through shipping companies within three to seven working days for Saudi Arabia, and may take longer outside Saudi Arabia, which varies from country to country. To track the shipment, the customer can follow it through the shipping company. 10) We strive to provide an accurate description of the sticks and oils, but we do not guarantee the absence of some errors in the product description or weight. If the product displayed on the store contradicts the description on the product, you can return the product according to the return policy for free or contact customer service.